Refunds and Returns

REFUNDS AND RETURNS

All sales are final and the only items eligible for return are those items that have manufacturer defects or are damaged in-transit. Returnable items must not have been installed and need to be sent back in their original packaging within 30 days of delivery.

REQUIREMENTS FOR A SUCCESSFUL RETURN

  • Item(s) delivered within the last 30 days.
  • Item(s) in the original factory carton(s) complete with all original packaging.
  • Item(s) has never been installed or modified while in your possession.
  • If your return meets the above criteria, please contact Last Chance Lighting to request authorization and instructions for return. 

PLEASE REMEMBER

  • Returns will be accepted with prior authorization only. Any returns received without an issued return authorization form, will be ineligible for a refund.
  • You will be responsible for the cost of return shipping including insurance for the full retail value of the item(s), unless a return authorization has been issued that includes shipping costs.
  • The item and all parts must be returned in the original packaging, including all wrapping and factory carton.
  • The item must be packed exactly as it was shipped. 

Products not eligible for return/exchange include:

  • Installed or open box items
  • Discontinued items

RESTOCKING FEES

  • All returns will be subject to a 15% restocking fee.   
  • Returns on expedited orders will automatically be charged a 25% restocking fee.

You will receive an email confirming the exact amount of your refund, less applicable restocking fees, once the merchandise has safely been received and undergone inspection. Funds will be directly credited to you, depending on your method of payment.

DEFECTIVE MERCHANDISE

  • If you encounter a defect in your product, or if shipping damage occurs, please call or email to request a replacement or return. We might require photos of the damaged product and packaging to report a claim with the carrier. customerservice@lastchancelighting.com
  • Last Chance Lighting does not offer any extended warranties. For more information on manufacturer warranties, please email CustomerService@LastChanceLighting.com.